WHAT IT DOES
Inside Sereno
Pre-visit intake
Collects history and context before the patient arrives.
Safe triage
Stays strictly in scope — no diagnosis, no advice beyond limits.
Chart always current
Updates records after every interaction.
Knows when to escalate
Routes anything urgent to a human instantly.
HOW IT THINKS
Every step, on the record
01
Patient messages
A question or pre-visit form comes in.
02
Check scope
Is this safe to handle automatically?
03
Collect / answer
Gathers history or answers in-scope questions.
04
Update chart
Writes structured notes.
05
Escalate if needed
Hands urgent cases to a clinician.
